How to Get Clients Back into the Salon: Win Back Their Hearts

In the wake of the COVID-19 pandemic, many salons faced a significant decline in client footfall. As businesses reopen and the situation improves, regaining and retaining clients has become a top priority for salon owners.

To get clients back into the salon, implement irresistible promotions like “2 for 1” deals and loyalty programs with rewards. Personalize their experience, offer exceptional customer service, and maintain strict COVID-19 safety measures. Leverage your online presence through engaging social media, targeted email marketing, and collaborations with local businesses and influencers.

1. The Power of Promotions:

Promotions are a powerful tool to reignite interest in your salon and draw clients back through your doors. By offering irresistible discounts, you create a sense of urgency and excitement among potential clients. Consider implementing a variety of promotions, such as “2 for 1” deals on haircuts or “50% off” offers for first-time clients. These alluring offers entice clients to experience your services at a reduced cost, making them more likely to book appointments.

To maximize the impact of promotions, it’s crucial to promote them through various channels. Leverage the reach of social media platforms like Facebook, Instagram, and Twitter to showcase your promotions to a wider audience. Engaging visuals and persuasive captions can capture attention and drive interest in your salon.

Utilize email newsletters to inform your existing client base about upcoming promotions. By targeting those who have already experienced your services, you tap into the potential for repeat business and create a loyal clientele.

In-salon signage plays a crucial role in attracting clients who visit your physical location. Strategically placed signs highlighting current promotions can pique the curiosity of passersby and encourage spontaneous bookings.

2. Loyalty Programs for Client Retention:

Loyalty programs are a valuable tool for building lasting relationships with your clients and ensuring their return to your salon. By rewarding clients for their loyalty, you encourage them to choose your salon over competitors.

Implement a points-based system where clients earn points for each visit, purchase, or referral. These points can be redeemed for discounts or free services, providing an incentive for clients to return regularly and share their positive experiences with others.

A well-designed loyalty program fosters a sense of appreciation and belonging among clients, making them feel valued for their patronage. This positive emotional connection increases the likelihood of repeat visits and boosts customer retention.

Promote your loyalty program through various channels, including your website, social media, and in-salon displays. Clearly explain the benefits of the program, making it easy for clients to understand how they can earn and redeem rewards.

Regularly communicate with your loyal clients through email newsletters or personalized messages, updating them on their points balance and offering exclusive rewards. This personalized approach further reinforces the client’s connection with your salon and encourages continued engagement.

By implementing a robust loyalty program, you not only bring back previous clients but also turn them into brand ambassadors, as they share their positive experiences with friends and family, expanding your client base organically.

3. Personalized Experiences:

How to Get Clients Back into the Salon: Win Back Their Hearts

Providing personalized experiences is a powerful way to win back clients and build strong, lasting relationships. Tailoring services to each client’s unique needs and preferences shows that you genuinely care about their well-being and satisfaction.

To deliver personalized experiences, invest in staff training that emphasizes the importance of client recognition. Encourage your team to remember clients’ names, past services, and any specific preferences they may have shared. Taking note of these details creates a sense of familiarity and comfort during each visit.

Customization is key when it comes to services. Train your staff to analyze individual hair or skin types, allowing them to recommend treatments and products tailored to each client’s specific needs. Additionally, based on clients’ past choices, suggest complementary services that enhance their overall experience, leaving them feeling pampered and valued.

Beyond the salon chair, personalize communication and follow-up. Send thank-you notes or emails expressing gratitude for their visit and inquire about their satisfaction. Stay in touch through personalized emails or messages, updating clients about upcoming promotions or events that align with their interests.

The genuine care and attention to detail demonstrated through personalized experiences not only increase the likelihood of clients returning but also encourage them to share their positive experiences with friends and family, acting as brand ambassadors for your salon.

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4. Enhanced Customer Service:

Exceptional customer service is the foundation of a thriving salon business. It begins with hiring and training staff members who are attentive, courteous, and knowledgeable. From the moment clients walk through the door, their experience should be characterized by a warm and welcoming atmosphere.

Encourage active listening during client consultations to understand their specific desires and concerns fully. This attentiveness fosters trust and reassures clients that their needs are being heard and valued.

Addressing any issues that arise promptly and professionally is crucial. If a client expresses dissatisfaction with a service, respond with empathy and a genuine desire to resolve the situation to their satisfaction. Turn negative feedback into an opportunity for improvement, and take steps to prevent similar issues from occurring in the future.

Consistency is key in customer service. Ensure that all staff members are trained to follow the same high standards, creating a seamless and positive experience for every client. Encourage ongoing training and skill development to keep your team up-to-date with the latest techniques and trends.

Happy and satisfied clients are more likely to become loyal patrons, returning for repeat visits and recommending your salon to others. Investing in enhanced customer service not only cultivates client loyalty but also strengthens your salon’s reputation as a haven for exceptional care and service.

5. COVID-19 Safety Measures:

The ongoing pandemic has significantly impacted consumer behavior and safety concerns. Reassuring clients about their well-being while visiting your salon is of utmost importance. To instill confidence, continue enforcing strict COVID-19 safety protocols.

Regular sanitization is vital to maintaining a clean and hygienic environment. Disinfect all salon surfaces, tools, and equipment between each client appointment to minimize potential risks.

Mandatory mask-wearing for both staff and clients is a crucial step in preventing the spread of the virus. Display clear signage at the salon entrance, emphasizing the importance of mask usage to comply with safety guidelines.

Social distancing is equally essential in preventing close contact between clients and staff. Arrange salon seating and stations to ensure adequate spacing, creating a safe and comfortable atmosphere.

Openly communicate these safety measures to clients through various channels. Update your website with a dedicated COVID-19 safety page outlining your protocols. Utilize social media platforms to share visuals and videos showcasing your commitment to safety.

In-salon signage acts as a tangible reminder of your dedication to maintaining a safe environment. Display signs promoting handwashing, mask compliance, and other safety guidelines to reassure clients as they enter.

6. Online Presence and Engagement:

A robust online presence is essential for attracting and engaging clients in today’s digital landscape. Maintain an active presence on social media platforms, such as Facebook, Instagram, and Twitter, to showcase your salon’s services, promotions, and happy clients.

Regularly update your social media pages with visually appealing content that highlights your salon’s unique offerings. Use high-quality images and videos to showcase before-and-after transformations, new services, and satisfied clients to capture the attention of potential clients.

Engage with your followers through comments, messages, and live sessions. Respond promptly to inquiries and comments to foster a sense of community and show that you value your audience.

Encourage clients to leave reviews on platforms like Google My Business and Yelp. Positive reviews act as powerful endorsements for potential clients and can significantly impact your salon’s reputation.

Create engaging content, such as beauty tips, tutorials, and behind-the-scenes glimpses of your salon. This content not only provides value to your audience but also keeps your brand top of mind.

Utilize social media advertising to reach a broader audience and promote your salon’s offers and promotions. Target specific demographics to ensure your ads reach the right people who are likely to be interested in your services.

7. Targeted Email Marketing:

How to Get Clients Back into the Salon: Win Back Their Hearts

Your salon’s customer database is a valuable asset for crafting effective and targeted email marketing campaigns. Segment your clients based on various criteria, such as preferences, past services, or frequency of visits. By understanding your clients’ unique needs, you can send personalized offers and updates that resonate with each segment.

Create tailored email content that addresses specific client interests and concerns. For instance, if a client frequently opts for hair coloring services, send them updates on the latest color trends or exclusive discounts on color treatments. Similarly, if a client prefers skincare services, offer them promotions on new skincare products or treatments.

Inform your clients about special events, workshops, or seasonal promotions happening at your salon. Whether it’s a holiday-themed beauty event or a launch party for a new service, keeping your clients informed through targeted emails can reignite their interest in your salon.

Engage clients with thoughtfully designed email campaigns that strike the right balance between promotional content and valuable information. Offer beauty tips, self-care advice, and product recommendations to provide added value beyond just sales messages.

Encourage clients to schedule appointments directly through your emails by including clear and easily accessible booking links. Make it convenient for them to take action and secure their spot at your salon.

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8. Collaborations and Cross-Promotions:

Collaborating with local businesses or influencers can be a creative way to expand your salon’s reach and attract new clients. Seek out partnerships with complementary businesses, such as boutiques, nail salons, or makeup artists, to offer joint promotions or events.

For example, host a beauty and fashion pop-up event with a nearby boutique, where clients can enjoy exclusive discounts on salon services and shop for trendy clothing and accessories. This collaboration not only introduces your salon to the boutique’s clientele but also adds a unique experience for your regular clients.

Engage with local influencers or beauty bloggers to showcase their salon experiences on social media or through blog posts. Influencers’ followers are likely to trust their recommendations, which can encourage potential clients to give your salon a try.

Consider cross-promotional giveaways or contests with partner businesses. This strategy can generate buzz and excitement, attracting new clients who are eager to participate and potentially win exciting prizes.

Collaborations can also extend to charitable events or community initiatives. Participate in local fundraisers or community outreach programs to demonstrate your salon’s commitment to the community while gaining exposure to a broader audience.


Getting clients back into the salon requires a strategic and customer-focused approach. By implementing attractive promotions, loyalty programs, and personalized experiences, you can entice clients to return and build lasting relationships. Prioritize excellent customer service, maintain COVID-19 safety measures, and leverage your online presence to attract new clients and keep your existing ones engaged. With consistent efforts and a commitment to providing a stellar experience, you can successfully rebuild your salon clientele and thrive in the post-pandemic world.

Frequently Asked Questions

How to Get Clients Back into the Salon: Win Back Their Hearts

1. How do I address negative feedback from past clients?

Respond promptly and professionally to negative feedback, offering solutions and showing a willingness to improve. Turning a negative experience around can impress clients.

2. Should I host events or workshops to engage clients and regain their interest?

Yes, events or workshops centered around beauty, wellness, or styling can attract new clients and reconnect with old ones while showcasing your salon’s expertise.

3. How long should I wait before following up with clients after their visit?

Follow up within a day or two to express gratitude for their visit and inquire about their experience. This gesture demonstrates your commitment to excellent service.

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